Russian Ministry of Foreign Affairs notice: when booking an appointment, use an email address with the “.ru” or “.рф” domain

Recently, technical difficulties have been reported with the electronic appointment system at Russian consulates abroad. Difficulties may arise:
• when booking an appointment at Russian consular offices;
• when submitting applications for a unified electronic visa of the Russian Federation;
• when receiving notifications that an electronic visa is ready and other automated messages. Difficulties may also arise when sending inquiries to the Consulate General department email addresses with the kdmid.ru domain from foreign email addresses to mailboxes with the gmail domain.

A similar situation may also occur when using other email services, including addresses in the .com and .es domain zones.

The Consular Department of the Russian Ministry of Foreign Affairs is taking the necessary measures to resolve the situation. At the same time, at this stage it is not possible to predict when the restrictions will be fully lifted.

This is happening for reasons beyond the control of the consular department. According to explanations received from the organization affiliated with the Russian Ministry of Foreign Affairs, the Federal State Unitary Enterprise "GosNIIAS," to successfully register and receive all necessary notifications, it is recommended to use email services with the following domains: 
🇷🇺 .ru
🇷🇺 .рф
(for example, yandex.ru or Mail.ru)

If emails from the Consulate General are not delivered to your email addresses on foreign domains (for example, .com or .de), we recommend contacting the provider of your email service to resolve this issue.

*️⃣If you have any further questions about how the queue system works, please email queue-robot@kdmid.ru and techsupport@kdmid.ru with a detailed description of the problem

Please bear this in mind when registering so that you do not miss important information about your appointment.